Frequently Asked Questions

At Posh Bridals we are committed to making your shopping experience easy, quick and convenient. That's why we have put together these answers to the most frequently asked questions our customers have, so that you can shop with confidence.

We want to thank you for visiting www.poshbridals.com and hope you enjoy shopping with us. If you have any questions not listed in below, please do not hesitate to contact us. We are pleased to answer any of your questions.

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Q:   Who designed the dress? What are the key elements of your designs?

Most of Posh Bridals gowns are designed by our design team which is led by our chief designer and operating director – Miss Michelle Luo. Every piece of Posh Bridals designed gowns are designed with leading fashion trends, bridal essentials, and discriminating preferences. Every season, before we put our design series to the market, we design and create a significant volume of sample gowns in order to figure out the optimal designs. Every design put to the market is optimize with “3 Must Align”: Timeless must align with trends; details must align with fabrics and style; cut and silhouette must align with style. On the other hand, to provide more comprehensive choices for our customers, we do modify a very small amount of the hottest designs in the bridal industry adding in our collections.

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Q:   What styles of dress your collections carried? And do you carry destination or informal bridal gowns?

We offer six design series of wedding gowns which shall cover all major styles of wedding gowns available in the market. Please explore our six design series and check their details to find out your perfect gown.

The series of Posh Elegant design with simple and natural desires, are perfect choices for destination brides, which can be easily fit into the suitcase and travel to the most romantic settings for a special wedding ceremony.

We currently do not introduce a series that specialize of extremely informal gowns. For those brides who have an informal preferences, you may explore our series of Posh Bohemian which are designed with free spirits desires. It would be good alternatives of lesser informal style.

Q:   How often and when are new styles introduced?

We have two regular collections per year – the Spring Collection and the Fall Collection. In some cases, we may present new collections within the year to align with our marketing plan. Please check our website for the updating accordingly.

Q:  What size are your dresses available in?

All of our bridal gowns and night gowns are available in US size 2 to 26 (equal to size 32 to 54 in EU). Please check the size details in Size and Measurements.

Q:  Why the prices of plus size dresses (size 14 – 26) are not the same as that of size 2- 14?

Unlike other clothing, our initial cost of producing a piece of plus size dress is much higher than the smaller size due to the use of fabrics, beadings as well as labor hours, sometimes the cost could be twice higher. In order to reduce the differences, we only charge 15% higher than normal size. We hope our customers can have an understanding on this point.

Q:   What about the quality about your gowns?

Exceptional quality is the base that Posh Bridals stand behind for years. It is also the key built-in value of luxury of the Posh Bridals band. We insist on using only the highest quality fabrics, the most luxurious beadings and embellishments to produce our exclusive gowns. In addition, we apply excellent craftsmanship and sincerity in every process of producing a gown. We make a commitment that Posh gown is a piece of artwork.

Q:   Can I see a fabric sample?

Yes. You can find some of the fabric sample in our catalog. We also offer a book of fabric swatch for our dealers and wholesale customers. Please contact your sales representatives or just email sales@poshbridals.com. If retail customers want to see a fabric sample from a particular style, please email our customer service customerservice@poshbridals.com.

Q:  Can this dress be ordered with different sleeves, neckline, or train length, etc?

Yes. If retail customers who want to ordered a gown with different sleeves, neckline, or train length, you can try our Personalization service, additional charges will apply. Please contact our sales consultants for details. For dealers and wholesalers, you can contact our sales representatives for details.

Q:   Can I order my gown in different color and fabrics?

Yes. Our Personalization service provides the opportunities to order your gown in different color and fabrics for retail customer. However, to ensure the beauty of our gowns and to give you a perfect look, we might reject your personalization requirements in case of the color or fabrics are not suitable for the style. In such case, our Haute Couture service will be a better alternative for you to create your dream dress. Please note that Personalization order and Haute Couture order are generally much higher than standard order and different policies are applied. For dealers and wholesalers, please contact our sales representative for details.

Q:   Do you offer a catalog? And how can I get it?

Yes. We have both printed and electronic catalogs. You can view and download the electronic catalog from our website. We provide free printed catalog for our dealers, wholesalers, and VIP retail customers. If any non-VIP retail customer who wants to have one of our printed catalog, you must send the postage to us.

Q:   Will the dress I order look exactly like the one on the catalog or website or in-store samples?

Yes, the design, cut, fabric, embellishments and craftsmanship of the standard size gowns we carry are all the same as the catalog, website or in-store samples. Models are wearing standard Size 6 dress when taking the catalog and website photos.

Q:   How much do the average Posh Bridals gowns cost?

The Prices for our gowns are range from 399 to 1999, depends on style, fabric, craftsmanship and time to produce.

Q:   Do you carry tiaras and veils? How are the headpieces made?

Yes. Our bridal line also carries veils. We also operate a jewelry line for tiaras and jewelry sets. Our tiaras and jewelry sets are considerably some of the most luxurious ones in the bridals industry. We use Czech crystal or Swarovski crystal and fine silver to make our head headpieces and jewelry sets. All designs of our jewelry sets have two choices – Czech crystal and Swarovski crystal. For the same design, prices for those made with Swarovski crystals are generally much higher than those made with Czech crystals due to our initial costs in purchasing the crystals. Currently, our tiaras are made with Czech crystals. If any dealers or wholesalers wish to have Swarovski crystal tiaras, you can contact our sales representatives.

Q:   Can I order a dress directly from you?

       Yes. You can order directly from our web-store or contact our sales department. 

Q:   If I am retailer or wholesaler, can I order from you?

Sure. Please just contact our sales department by sales@poshbridals.com and our sales representatives will be happy to serve you.

Q:   What stores sell Posh Bridals gowns?

You can contact us by inquiry@poshbridals.com. Our customer service representatives will assist you to find your nearest store.

Q:   When should I start shopping for a gown?

We recommend you order your gown 15 weeks in advance. It generally takes 4 weeks to produce your gown. For most delivery choices, the dress takes 2 to 4 weeks to arrive at your hand. It must allow some time for alternation in case of necessary. We do not recommend our customers order their gowns very early because weights for brides will change easily due to pressures or other efforts. It will arise many unnecessary alternation expenses.

Q:   Is the shipping date guaranteed?

Yes. The shipping date in our order confirmation is guaranteed. We will ship your order via your selected carrier before the guarantee shipping date. You can check with the selected carrier for the exact delivery date to your door.

Q:   Do you accept rush orders?

Yes. We accept rush orders with additional charges.

Q:   What size should I order? And how can I take the right measurements?

We have a detailed instruction for size and taking measurements. Please check size and measurements.

Q:   What if I order a wrong size or a wrong style for myself?

It doesn’t matter for order a wrong size or wrong style. It would be our great pleasure to find you a perfect dress. Our size confidence program and style confidence program are our services to ensure our customers enjoy 110% satisfied shopping experiences with us. Please check size confidence program and style confidence program for details.

Q:   Do you provide an alternation service? How much does it cost?

Yes. The alternation cost from our dealers may vary. Some customers may consider that sending her dress back to us for alternation would be a more professional choice. We are happy to provide the service for you. The alternation service cost we charge retail customers are $199 per dress for alternation and handling fee. Shipping cost from us to your door is counted separately depended on the actual costs.   

Q:   Can I try-on or see the gowns before I order?

Yes. You can contact us to find out your nearest retailer or sales representative to arrange a try-on.

Q:   Do you accept returns? What is your refund policy?

Yes. Please check the Terms and Condition for the details of our refund policy.

Q:   Does your contract (receipt) list the product details such as design, size, price, color, fabric, style, and delivery date?

Yes.

Q:   Do you ship anywhere in the world?

Yes. We ship our products worldwide.

Q:   How long is shipping from your location?

It depends on your location, your choice of shipping method and you selected carrier.

Q:   Do you offer discounts?

We do offer discounts for customers shopping from our Web Store due to the reduced cost nature of Web Store. In addition, we also provide certain discount when you have multi-items. You can contact with our online sales representatives for inquiry.

Q:   Is there any charges for sales tax?

No. There is no sales tax in Hong Kong currently.

Q:   How do I pay my order?

Payments for retail orders are due in full and shall pay to our bank accounts or PayPal account. Payments for wholesale orders are due and pay according to contract.

Q:   Can I pay in a different currency? And how is the exchange rate count?

Our bank account can accept payments in 4 major currencies – Hong Kong Dollars, U.S Dollars, Euros and British Pounds. PayPal can accept payments in more currencies and please check PayPal for details. Due to the fluctuation of exchange rate, please check with us for the actual exchange rate before you pay in a different currency.

Q:   What if my payment is declined?

Orders are not processed if the payment is declined. It is the customer's responsibility to contact our Customer Service Center if their payment is declined. We will then verify the payment status and instruct our customer to resubmit the order.

Q:   How can I check the status of my order?

You can check your order status by your web account or just contact us with your order number.

Q： What services does your company offer?

Please check our Service details.

Q:   Can I rent a dress from you rather than buying it?

Yes. Please check the details of Borrow A Posh Program.

Q:   How do I contact your Customer Service?

For general pre-sales inquiries, please email inquiry@poshbridals.com. To check the status of an order or other issues related to your order please email aftersales@poshbridals.com. If you have an advice or concerns related to our product and service, please email customerservice@poshbridals.com. In addition, you can also chat with our sales consultant online.

Q:   Who should I contact if I have further questions or concerns?

For retail customers, please just simply contact customerservice@poshbridals.com or call (86)20 22003149.

Q:   How to find what I am looking for?

There are several ways you can choose: by product code, by product category, by design series.

Q:   I’ve never ordered online before. What’s involved?

Ordering online is similar to mail ordering by catalog. If you order a gown online with us, our online sales representatives will assist to find the right style and right size and also how to save on your purchase. Just simply chat to our sales consultants online for any of your questions.

Q:   Is shopping online safe?

Shopping online with us is very safe because we are not those sellers only have only internet sales business. We operate factory for manufacturing and also run wholesale stores for years in the industry. Posh Bridals is the brand that we built to suit our global expansion strategy. In addition, we offer the choice of PayPal payment, which will not paid to us until you receive your purchase. It is just safer than ever.

Q:   Do I need an internet account to shopping online with Posh Bridals? How can I place an online order?

Yes. For retail customers, you need to register with us in our Web Store and you can place your order directly from it.

Q:   Other than ordering online, can you accept orders from telephone, email, mail or fax?

Yes. You can also place your order by fax, email or by mail. However, we can not accept telephone orders in case of any unclearness.

Q:   How can I manage my internet account? Does my account information in your website secure?

You can login to your register account in our website to check your account details and update your personal information whenever you want. Your account information is protected and you can check the Privacy Policy for details.

Q:   What are the procedures of ordering online?

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Q:   How can I pay my orders?

Payments for online orders are due in full and shall pay to our bank accounts or PayPal account.

Q:   Do I receive any confirmation once I have placed an order? How will I be notified of my order status?

We will send you an acceptance of order via email after we receive your order and an order confirmation will send to you via email after we receive your payment.

Q:   Can I receive a discount for online orders?

Yes. Due to the cost saving nature of online sales, we do offer certain discounts for customers order online.

Q:   When and how will my order be delivered?

We guarantee to ship your order no later than the stated date in the order confirmation. The standard interval for us to make the gown and delivery will be 6-12 weeks. Rush orders will be 2-4 weeks depending the guarantee date on your order confirmation. Shipping method is up to your preference. 

Q:   How much are your delivery charges? Do I get charged for delivery of each item I ordered?

Shipping charges are counted by order includes all items in the order. The actual charges vary according to your location, your preferred shipping method, the total weight of you order.  We will clarify the actual shipping charges in the acceptance of order.

Q:   How long is shipping from your location to me?

It depends on your preferred shipping method and carrier. Shipping time may vary from 3 days to a few weeks. Normally, a faster shipping method will have a higher shipping cost. Please check the details on shipping

Q:   Can I upgrade my delivery?

Sure. You can contact us before the guaranteed shipping date and inform us to upgrade your shipping methods. You also need to pay the additional shipping cost before shipping. Please note that we normally ship before the guaranteed shipping date. Therefore, if you want to upgrade your shipping methods, please inform us as early as you can.

Q:   What if my order arrives damaged?

We use the specially designed package for carry and store the gowns. It is safe for delivery in most conditions. And we will inspect the dress before we pack. When you receive the package, you must inspect the condition of the package. If the package is damaged, you must report to the carrier and to us immediately for further solutions. A very useful advice is to take a photo to record the condition of the package for reference. If the package condition is good but damage inside, please contact us immediately, although such case is rare, if it happens, we will response for all the cost arise.

Q:   What if I received a wrong order?

In this case, it will be an absolute mistake from us. Please return the wrong order to us and we will send you the right one. We will response for all the costs arise.

Q:   Can I change my order?

Yes. If you order a wrong size or wrong style, you can take our fit confidence or style confidence program to change your order with charges.

Q:   How do I return an item I ordered online?

If you are not completely satisfied when you receive your gown you need to notify us per the conditions below and we will refund you the full amount of the dress price less a 25% re-stocking and administration fee. Please note that shipping and handling charges that occurred cannot be refunded. All items return must with its original package.

The return and refund policy applies only under the conditions we stated in the return and refund policy.

Q:   When do I get refund once I have returned an item?

We will refund to your account within 2 working days after we receive the gown and the gown has passed our inspection.

Q:   How can I receive an alternation if I order online?

All alternations are needed to make special arrangement to add in the factory’s daily production plan. It normally considered as urgent productions. You can send the gown with its original package to our customer service center in China. Our staffs in the customer service will make the special arrangement for your alternation. We do not recommend that you send your gown to our Hong Kong Head Office for alternation because it may cause serious delay to transfer the gown to the customer service and then to the factory. Please do not send your dress directly to the factory for alternation because it may mass up your order without anyone to follow-up.

Q:   Can I rent a Posh Bridals gown online?

Yes. Please check the details of Borrow A Posh Gown program.

Q:   How long have you been in business?

We have been in the business and manufactured wedding gown for many big name all over the world for more than 10 years.

Q:   What type of company Posh Bridals is and what business does Posh Bridals operating?

Posh Bridals Group is originated from a bridal manufacturer and now we are promoting the fully own luxury brand – Posh Bridals to the world. Besides luxurious bridal gowns, we have a jewelry line for fine crystal jewelry. We also run bridal photographing studio in China.

Q:   Do you offer wholesale and how can I wholesale from you?

Sure. You can contact our sales department or just email trade@poshbridals.com.

Q:   Do you offer dealership worldwide? What are the benefits for your dealers?

Yes. We are recruiting dealers worldwide. We offer a comprehensive scheme for our dealers. Please contact our sales department or just email sales@poshbridals.com. Our sales representatives will be happy to contact you.

Q:   If I want to wholesale Posh Bridals’ products but I want to put my own labels on, will you offer such services?

Yes. Please contact our sales department or just email trade@poshbridals.com. Our sales representatives will be happy to contact you.

Q:   Can your company manufacture my company’s design and what is the cost?

Yes. It will depend on the design, fabric, time to produce, volume and other issues relevant. You can contact our head office for details.

Q:   Can I visit your company and visit your factory?

Yes. Just contact us and make an appointment if you want to visit our factory.